Terms and Refund Policy

Terms and refund policies

Web store (Web store) www.randrilubox.com is run by R&R BEAUTY OÜ (reg.code 12528491 ), address V.Reimani 3-24, Tallinn 10124, Estonia.


Information About Purchase, Prices, Delivery Prices and the Goods


Using the site or by placing an order the Customers (Customer) agree to be bound by the terms and conditions stated by the Web store. 

Prices in the Web store are stated in euro (€) and include Value Added Tax (VAT). The prices are stated next to the items at the Web store. Shipping costs will be added to the price according to the destination of the parcel and manner of delivery. 

Cost for delivery is shown before payment for the purchase. All the payments are to be made in euros/€. All the information about the goods is presented next to the item at the web shop.

 

Placing Orders

For placing orders the goods need to be added to the cart. Before making a purchase, all the necessary information needs to be provided for the Web store and a suitable option for delivery must be chosen. 

Our partners for delivering packages are Omniva (Eesti Post AS) for international deliveries and parcel machines (Estonia, Latvia, Lithuania) and Itella Smart Post for parcel machines (Estonia). After the cost for the goods and delivery is screened, the following payment options are provided:
  • Estonian bank link: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
  • Visa/Mastercard card payments
  • Latvian bank link: Swedbank, SEB, Citadele, Citadele and Luminor
  • Lithuanian bank link: Swedbank, SEB, Citadele, Šiauliu and Luminor

    • When using Bank link payments be sure to click "back to store".

    Payments are mediated by Maksekeskus AS. Payment is made outside the Web store in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card. The Web store does not have access to the customer's bank and credit card data.

    R&R Beauty OÜ is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.


        The purchase contract is valid once the acquired amount of money is transferred to the Web store account. 

    If problems occur with delivering or providing the goods, the buyer will be informed immediately and the money for the goods and delivery will be returned no later than 14 days’ time.

     

    Delivery 

    The Web shop ships to the following countries: Estonia, Latvia, Lithuania. For worldwide shipping inquiries contact info@randrilu.com. 
    Our partners for delivering packages are Omniva (Eesti Post AS) for international deliveries and parcel machines (Estonia, Latvia, Lithuania) and Itella SmartPost for parcel machines (Estonia).

    Costs for delivery are paid by the Customer and the information for delivery costs is provided before making the purchase. Deliveries within Estonia usually take 3 to 7 work days to reach the Customer after making the payment. Outside of Estonia delivery can take up to 15 calendar days. In exceptional cases the Web store has the right for 45 calendar days delivery time for orders.

     

    Returns and Refunds

     

    After the Customer receives the goods, they have the right to withdraw from the purchase agreement within 14 days. The costs for the delivery of the goods will also be funded. During the 14 days of withdrawal rights the goods should not be used in any other way than it’s necessary to try out the product in normal using or wearing conditions similar to testing the goods at a physical store. The Customer must ensure that the product being returned is unused and, in perfect condition, with all the labels intact. Returns must include the original package in good condition. If the goods have been tried out in any other way than normal wearing or using or the products have signs of wearing off, the Web shop is given the right to reduce the amount of refunds according to the lowered value of the product. To make a return an application form  (here) needs to be sent to info@randrilu.com stating the reason for return within 14 days upon recieving the order. Delivery costs for retuning will be covered by the Customer unless it appears that the Web shop has shipped a wrong or a faulty item to the Customer. After notifying the Web store about a wish to return any items via email, the Customer needs to deliver the goods within 14 days or provide evidence about the goods being delivered by third part delivery company. Refunds will be made no later than within 14 days time after the good have been returned to the Web store. 

     

    Right to file a claime

    The online store is responsible for any defects and non-compliances of the product which already existed at the time of delivery of the item, or become apparent within two years from the delivery of the goods to the Customer. Within the first six months it is presumed that the defect already existed at the time of delivery.
    The customer has the right to contact R&R BEAUTY OÜ at the latest within two months by sending an e-mail to info@randrilu.com or by calling +372 5116416 .
    randrilubox.com is not responsible for any defects that have occurred after the delivery of the goods to the customer.
    If there is a deficiency in the goods purchased from the Web Store, for which the Web Store is liable, the Web Store will repair or replace the defective goods. If the goods can not be repaired or replaced, the Web Store will reimburse to the purchaser all fees resulting from the sale contract.
    randrilubox.com complies with the complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.

     

    Privacy Policy

    The Customer hereby gives the Web store the right to use certain personal information (name, phone number, email address, address, bank information). Information that is provided while performing a purchase is collected by the Web store in order to fulfil the Customer’s order. The Web store forwards the Customer’s personal information regarding the delivery of the goods to the chosen delivery company (Omniva, Itella SmartPost). The Web store may send the Customer special offers, newsletters and questionnaires via the email provided upon placing the order if the Customer agrees to this. The Customer may quit receiving newsletters by contacting the Web shop via email or following the guides provided with the newsletter.

     

    Resolving disputes

    All disputes between the Customer and the Web store regarding ordering and buying products from the Web store are to be resolved by negotiations. For this the Customer should send an email to info@randrilu.com or call +372 5116416 . Should the compromise not be reached, the Parties have the right to turn to the Customer Protection Department ,Harju Maakohus (Harju County Court) or The EU Consumer Online Dispute Resolution (ODR) in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.